Coronavirus (COVID-19) Service Continuity Plans
In response to recent events, we want to let our clients and community know that we have business continuity measures in place to ensure our services are uninterrupted as our operations become increasingly remote. We are here to support and advise you through any of your property queries in this uncertain time, so please don't hesitate to contact us.
We want to provide reassurance that all of our staff can connect remotely to our business systems to communicate with their teams, clients, tenants and service providers. Our phone lines have been diverted to mobile phones so you can remain in communication with your Strettons contact during our operational hours.
Maintaining the safety of our employees, clients, tenants and community while providing a high level of service are our priorities, and we look forward to continuing to work with you and providing creative solutions through this challenging time.
We wish you all the best.
TO OUR RESIDENTIAL MANAGEMENT TENANTS
As Property Managers for your homes, the health and safety of our residents and their visitors in all the properties we manage are paramount. We wanted to take this opportunity of addressing any concerns you may have over how this may affect you in your property, particularly if you are at home self-isolating.
TENANTS LIVING IN A BLOCK OF FLATS
To try to prevent the spread of infection where possible, we are asking those responsible for cleaning in our buildings to pay particular attention to surfaces that residents may frequently touch. These surfaces include door handles, lift buttons, door exit buttons and intercom panels and stairwell handrails. You may also want to consider using elbows or covering fingers with sleeves when touching these surfaces.
WHEN TO CONTACT US
If you or a member of your household has been diagnosed with the virus or is in self-isolation awaiting diagnosis on the advice from 111, please contact your Property Manager as soon as possible.
We may be required by Public Health England to inform other residents in the building so that they are aware or our Client/Directors of the Management Company may request that we do. If you are in self-isolation, contractors/caretakers or other non-family members should not be invited into your home for the duration of your period of self-isolation.
In the event there is a confirmed case in your building we will seek advice from Public Health England as to the required actions which may include a deep clean of the communal areas of the building. At present, there is no requirement for residents to vacate a building in the event a resident in another flat contracts the virus; however, we will be guided by Public Health England at all times.
By letting your Property Manager know he or she can share this information with relevant parties on-site. This will ensure that anyone self-isolating at home has the food and supplies that they need during their period of self-isolation and do not need to go out themselves.
As stated above, please be assured that Strettons has put its contingency plans in place in the event of a COVID-19 outbreak in the office or staff exposure. We will be able to carry on with our business as usual. Our staff can connect to our office systems and work remotely. We can, therefore, continue to provide the best service possible to our residents and continue to communicate with our tenants.